Overall, I am happy with his purchase. It is authentically Filipino and I would highly recommend it to anyone. However, I did experience a bit of an issue with the delivery process. While the product itself is good, the follow-up with the courier took longer than anticipated. I had to contact the courier company myself to escalate the overdue delivery of this item. Kultura’s What’sApp contact person was not very much of a help since he/she just keep saying that this product is “In Transit” as per courier update; but have no initiative to escalate this to the company as this delivery is long overdue.
Hi there, thank you for your feedback! We apologize for any inconvenience you experienced with the delivery process and we will make sure to improve our follow-up with the courier. Thank you for bringing this to our attention. Happy holidays!
